Privacy Policy

We collect several types of information to provide and improve our services, including:

•  Personal Information: When you contact us, request a quote, or schedule an appointment, we may collect your name, email address, phone number, and vehicle information. 
•  Payment Information: If you make a payment for services, we may collect payment-related information, such as credit card details. 
•  Usage Data: We collect information about how you interact with our website, including IP addresses, browser types, and pages visited. This helps us understand user behavior and improve our website. 

The information we collect is used in the following ways:

• To provide and maintain our services.
• To communicate with you, including sending appointment reminders, quotes, or promotional offers (with your consent).
• To process payments for services rendered.
• To improve our website, services, and customer experience.
• To comply with legal obligations or protect our legal rights.

We respect your privacy. No mobile opt-in or text message consent will be shared with third parties or affiliates.

We may share your personal information only in the following circumstances:

• Service Providers: We may share your information with trusted third-party service providers who assist us in operating our website, processing payments, or providing services. These providers are bound by confidentiality agreements and are not allowed to use your information for any other purpose.
• Legal Requirements: If required by law, we may disclose your information to comply with legal obligations, protect our rights, or defend against legal claims. 

We collect opt-in information when you agree to receive text messages or emails from us. This information is used solely for the purpose of communicating with you regarding our services. You can opt out of receiving text messages at any time by following the instructions provided in the messages. We will not share or sell your opt-in information to third parties or affiliates.

Our website uses cookies to enhance user experience. Cookies are small files stored on your device that help us analyze web traffic and improve our website. You can control the use of cookies through your browser settings, but please note that disabling cookies may affect some functionality on our website.

We implement a variety of security measures to protect your personal information. However, please note that no method of transmission over the internet or method of electronic storage is 100% secure. While we strive to use commercially acceptable means to protect your information, we cannot guarantee absolute security.

You have the right to:

• Access, update, or delete your personal information.
• Opt-out of receiving promotional emails or text messages.
• Request a copy of the personal information we hold about you.
  

If you wish to exercise any of these rights, please contact us at the details provided below.

We reserve the right to update this Privacy Policy at any time. Any changes will be posted on this page, and the revised policy will take effect as soon as it is posted. Please review this page periodically to stay informed of any updates.

If you have any questions about this Privacy Policy or the information we collect, please contact us:

Charlotte Auto Body and Repair

9222 Monroe Road, Charlotte, NC 28270

Phone: 704-443-7794

Email: info@charlotteautobodyandrepair.com

Website: charlotteautobodyandrepair.com